American Feast, LLC :: Shipping Policy
Our Shipping & Handling Policy
At American Feast our shipping & handling policy is one of full disclosure. Almost all of our products are shipped directly from the people who produced the food; that includes family farmers, ranchers, food artisans, family businesses, restaurants, etc. The shipping of products ordered from AmericanFeast.com is therefore dependent on the shipping and handling policies of the people who produced the food. We feel those people do their best to meet customer expectations and do a fine job coping with challenges such as ensuring freshness.
It is our policy to charge our customers only the true cost of shipping by accurately calculating the cost in advance. We also pass along handling charges imposed by the people who produce and ship the food. We do not try to make a profit on shipping and handling.We only want to pass along the amount that we will have to pay the supplier who did the shipping and handling. We pledge to make every effort to see that our customers pay no more than is necessary for shipping and handling, even if that means a small loss to us. We hope you understand that shipping food can be quite expensive & there really is no such thing as free shipping.
Thank you for visiting & we wish you happy hunting for some Great American Food!
American Feast's Safe Shopping Guarantee gives you the most comprehensive protection available on the Web today. American Feast’s Shopping Guarantee protects you in THREE important ways when you shop at our website:
- We guarantee your Credit Card Safety so that you never have to be concerned about credit card security.
- We guarantee your 100% Satisfaction when ordering products from us.
- We guarantee your Privacy by not releasing your personal information to any 3rd party.
Credit Card Safety Guarantee
We use the latest encryption technology to protect your personal data, including your credit card information to assure that every transaction you make at American Feast will be safe. Shopping at American Feast is safer than using your credit card at your local restaurant, gas station, hotel or store.
Also, our shopping cart feature allows you to easily purchase many types of items while only having to check out one time; a convenience that simplifies online shopping. However, each time that you check out, you will be asked to input your credit card information. The reason we request your credit card information each time you check out is because we do not store your credit card information without your expressed permission.
100% Satisfaction Guarantee
American Feast selects the specialty foods to give you a great mix of products from all regions of the United States. Many of our suppliers are family-owned farms and family-owned businesses that offer high quality, hard-to-find items. When you purchase items from American Feast many of those items will be shipped directly to you by our suppliers. Each of the suppliers that ships directly has their own shipping, return and warranty policy. American Feast guarantees satisfaction whether our supplier is shipping directly or we are doing it ourselves!
Despite everyone's best efforts, we realize there may be times when someone drops the ball and your merchandise isn't delivered promptly or the merchandise that is delivered isn't exactly what you ordered. So, to assure your complete satisfaction you have American Feast's guarantee that, in the unlikely event that one of our suppliers ever fails to deliver your purchases up to a maximum $250.00 made at the American Feast website, WE WILL RESOLVE THE ISSUE TO YOUR SATISFACTION OR WE WILL GIVE YOU YOUR MONEY BACK! For more information about our 100% satisfaction guarantee, please contact us.
In addition to guarantees from American Feast you are further protected under Federal law.
The federal Mail-Order Rule, also known as the 30-Day Rule requires businesses that advertise mail or telephone-order merchandise to have a reasonable basis for stating or implying that they can ship within a certain time. Even if no shipment time is stated, the law requires Merchants to have a reasonable basis for believing that they can ship within 30 days (thus, the nickname). If a business discovers it cannot ship on time, it must seek your consent to delay shipment. If it is unable to obtain that consent, the Merchant must, without any request from you, promptly refund all the money you paid.
Fair Credit Billing Act
If you're charged for something you didn't order, you must notify your credit card provider in writing in accordance with its reporting rules and procedures and the federal Fair Credit Billing Act. Under the act, if you find such a mistake on your bill, you must send a written letter to the creditor within 60 days after the first bill containing the error was mailed to you. Consumer advocates recommend you send the letter by certified mailing with a return receipt request, so you have proof of the mailing date. The Better Business Bureau recommends that you include:
- A copy of your credit card statement showing your name and credit card number and unauthorized charge in dispute and
- A statement explaining the billing error and the dollar amount involved.
- Your card issuer must respond to your letter within 30 days after it is received unless the problem is resolved within that period. While a bill is being disputed, the creditor may not threaten to damage your credit rating or report you as delinquent to anyone. In addition, most banks cover all the charges that result from unauthorized use of your credit card or limit your liability to the $50 required by federal law.