American Feast, LLC :: Privacy Policy
Privacy Policy
Privacy Policy
This privacy statement discloses the privacy and security practices for the
American Feast web site.
Questions regarding this statement should be directed to:
American Feast, LLC
1736 Second Avenue, #GA
New York, NY 10128
Email: admin@americanfeast.com
Telephone: (877) 332-7875
Information Collection and Use
American Feast, LLC is the owner and operator of the American Feast web site and the sole owner of the information collected on this site. The company will not share, sell, or rent this information to others in ways not disclosed in this statement. American Feast collects information from visitors at several places on the web site. Information is collected when a visitor places an order, becomes a member, enters a contest, participates in a survey, and contacts us for customer service.
Place an Order
American Feast requests information from a visitor in the checkout area when that visitor places an order for merchandise sold through the web site. During checkout the visitor must provide a valid credit card number and shipping address information. American Feast then seeks an approval of the visitor’s credit card. After the checkout process is complete, American Feast forwards only necessary information to the producers of the items that have been ordered. The information forwarded to the producer includes the item(s) to be shipped, the means of shipping, the address to which the items are to be shipped, and any special messages you send to American Feast regarding a specific order.
American Feast does not provide the producer of the item with the customer’s credit card information. Customer credit card information remains secure with American Feast. We do not share the customer’s email address with the producer. When a customer has a question about an order they can contact American Feast and we will be responsible for giving that customer a satisfactory reply. The necessary information to get merchandise to the customer is securely forwarded to the producer who will use it to fulfill the order. We do not forward any other personal information to the producer. American Feast cannot always prevent a producer from sending information to the shipping address provided for a specific order. We will make a good faith effort to see that a customer’s request that no additional information be sent is honored by the producers whose products are offered on the American Feast web site.
Become a Member
Visitors to the American Feast web site are offered the opportunity to become members. To become a member a visitor must provide contact information including name, street address, email address, etc. Your membership information becomes part of your personal account and can expedite future transactions by such means as storing billing and shipping addresses.
When providing membership information visitors are given the option of receiving information such as emailed newsletters and special product offers from American Feast. Selecting to receive information and offers from American Feast indicates that a member would like to occasionally receive email messages and special offers that our company believes will be welcome.
The personal information visitors provide to become members and during checkout are stored in a personal account area. Members can add or change information by entering the email address used to become a member and the password created at that time. Members also have the ability to add new billing or shipping information when placing an order. A member also has the option to opt out from receiving information such as emailed newsletters and special product offers from American Feast.
Enter a Contest
In order to take part in American Feast’s contests we require visitors to provide us with information. Taking part in a contest is voluntary and visitors can decide whether or not to provide the requested information. Visitors have the option not to have the information they provide distributed to third parties that are not specifically involved with the promotion. The information requested includes contact information such as name and address, and demographic information such as age and sex. Contact information is used to notify the winners and award prizes. A third party may manage contests and this third party is not allowed to use the information provided to American Feast for any purpose other than to manage the contest. Prizes may be provided directly from American Feast, or they may come from a specified third party sponsoring the contest. In this case, the prize will be awarded by the third party and the information provided by contest participants will be shared with the third party.
Participate in a Survey
On occasion American Feast will undertake a survey in search of ways to better serve our customers. Survey participation is voluntary; visitors decide whether or not to provide us with the information we are seeking. The information requested may include contact information such as name and address, and demographic information such as age and sex. Survey information will only be used to improve the experience of customers visiting the American Feast web site.
Contact for Customer Service
American Feast provides the email address customerservice@americanfeast.com to allow visitors to contact us directly with any questions or comments. It is our policy to make every effort to reply within 24 hours. The information you provide in an email to customerservice@americanfeast.com is used to prepare a satisfying response to your question or comment. We do not use the email address or other information provided for promotional purposes. We use the comments and suggestions of visitors to improve the experience of all visitors. We will sometimes review and discard certain information, but we may keep comments to refer to for future improvements.
Security
American Feast takes every precaution to protect your sensitive information, both online and offline. We review our web site security on a regular basis to ensure that our systems are fully protected and employing the most advanced technology for safety.
We want visitors to the American Feast web site to feel secure in the knowledge that they are safely providing sensitive information. To give our visitors such assurance we feel that we must “go the extra mile” to earn that trust. We never transmit your credit card information to any outside party. Customer credit card information remains secure with American Feast. To deny unwanted access to sensitive information provided by visitors to our web site we use the latest encryption technology to protect your personal data, including your credit card information to assure that every transaction you make at American Feast will be safe..
Within our company access to customers' personal information is given by degrees according to an individual employee’s need to know. Only a couple of people within the company are granted such access and they can only access limited information using special passwords. Security and privacy practices are communicated to all employees. Any violation of the company’s security and privacy practices by an employee is grounds for immediate dismissal and potential prosecution.
Setting Cookies on Browsers
American Feast may set and access cookies on a visitor’s computer so that the visitor can take full advantage of the web site’s features and conveniences. Cookies allow us to customize the content seen, fulfill requests for products and services, and contact those who have expressed an interest in getting email newsletters and information on special product offerings. We keep track of visitors by using cookies set on the visitors’ browsers. If a visitor sets a browser to reject cookies, usage of our site will be limited. For example, every order will require a visitor to fully fill out all the information needed to fulfill an order, whereas information stored in cookies can automatically provide basic and repetitive information such as a billing address.
Third Party Advertising Companies
Some advertising may be served by third party advertising companies that deliver a cookie to visitors’ browsers. This allows for the ads to be tracked. It will ensure that a visitor is not shown the same ad too repeatedly. The third party advertising company will have no personal information on a visitor; only a tag on the visitor’s computer with a number. However, these companies may use non-personally identifiable information about visits to the American Feast web site to show ads on our site and other sites.
Performance Tracking with Log Files
American Feast uses log files to track the performance of the web site. The IP addresses within the log files are not tied to our visitors’ personally identifiable information.
Legal Disclaimer
It is the policy of American Feast to protect the information provided to us by our visitors from all outside parties; both public and private. However, if required by law, or court order, or in the sincere belief that such action is necessary in order to be in compliance with our legal obligations, American Feast may disclose such information as is necessary to comply with a legal process served on our company and the company’s web site.
Notification of Privacy Policy Changes
Any change to the privacy policy of American Feast will be posted on the Privacy Policy page. The company will make every effort to post such changes immediately upon their taking effect. American Feast pledges to keep visitors aware of information being collected, how it gets used, and under what circumstances it might be disclosed. Personally identifiable information will only be used in the manner stated at the time it was collected. If American Feast ever decides to use personally identifiable information in a manner different from that stated at the time it was disclosed, the company will take reasonable measures to obtain email consent. Visitors will have the opportunity to reject the use of information in a different manner. In such a case the information will only be used in accordance with the privacy policy in effect when the information was provided by the visitor.
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